Associate – Applicant Care
- Full time
- Cairo, Egypt, Maadi View on Map
- @EgyBell
Job Detail
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Career Level Experienced - Non Manager
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Experience Less Than 1 Year
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Gender MaleFemale
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Industry Customer Service and Call Center
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Qualifications Degree Bachelor
Job Description
Egybell is hiring Associate – Applicant Care for a leading company located in Maadi.
Duties & Responsibilities:
- Communicate with applicants, with tact and diplomacy, to obtain missing information/documents or to clarify details as quickly as possible
- Respond to applicants inquiries, which may include, but is not limited to returning customer phone calls as well as emails.
- Provide timely follow-up and follow through on all requests, reports, and escalations
- Enter achieved information and input thorough and accurate notes. Maintain accurate and up to date records of actions taken
- May assist in ad hoc projects as and when required
- Pro-actively keep team leader informed of any issues regarding communications with applicants or client
- Document and update applicants records based on interactions via calls/emails
- Maintain a positive and self-motivated attitude
- Other duties as assigned.
Requirements:
- Bachelor’s degree
- Very good to Excellent English
- Are driven to meet daily Key Performance Indicators (volume & accuracy)
- Are detailed-oriented
- Can follow directions as established by company and client.
- Are comfortable using technology and have Internet Searches.
- Excellent command of Microsoft Office applications
