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Call Center Representative

Job Detail

  • Career Level Entry/Junior
  • Experience 2 Years
  • Gender MaleFemale
  • Industry Customer Service and Call Center
  • Qualifications Degree Bachelor

Job Description

Egybell is hiring a Call Center Representative for a leading company located in Maadi

Key Responsibilities:

  • Manage an amount of inbound and outbound calls in a timely manner.
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.
  • Build sustainable relationships and engage customers by taking the extra mile.
  • Keep records of all conversations in our call center database in a comprehensible way.
  • Frequently improve the knowledge and performance level.
  • Meet personal/team qualitative and quantitative targets.

Qualifications:

  • Bachelor’s Degree.
  • 1+ year of experience in Customer Service
  • Very good English.
  • Flexibility with variable shifts and days off.
  • Excellent communication and problem-solving skills.

Required skills

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