Chief Operating Officer

Job Detail

Egybell is hiring Chief Operating Officer for a leading Travel agency in El Mohandessin

Key Responsibilities:

Develop and implement the operational strategy in collaboration with senior management.
Manage and enhance the performance of operational departments (such as electronic booking, customer service, sales, and technical support).
Optimize operational processes to ensure maximum efficiency and cost reduction.
Establish Key Performance Indicators (KPIs) to measure and improve the performance of operational teams.
Oversee the implementation of digital and technological solutions to improve service quality and effectiveness.
Foster an organizational culture focused on performance and operational excellence.
Manage partnerships with tourism service providers (hotels, airlines, booking platforms).
Monitor and analyze operational and financial reports to make informed decisions that drive growth.
Participate in defining and achieving financial and operational targets in collaboration with the CFO and CEO.
Manage operational risks and develop contingency plans to ensure business continuity.

Qualifications:

Bachelor’s degree in Business Administration, Tourism, or a related field (MBA preferred).
Minimum of 10 years of leadership experience in the tourism, technology, or electronic booking sector, with 3-5 years in a COO or similar executive role.
Deep knowledge of electronic booking technologies and digital travel platforms.
Strong leadership, strategic management, and analytical thinking skills.
Proven experience in managing cross-functional teams and achieving objectives in a dynamic work environment.
Excellent communication skills in both Arabic and English.
Strong strategic decision-making abilities.
Ability to lead change and motivate teams.
Innovative thinking in service development and performance enhancement.
Effective crisis management and problem-solving for complex issues.