Customer Success Manager
- Full time
- Cairo, Egypt View on Map
- @EgyBell
Job Detail
-
Career Level Experienced - Non Manager
-
Experience 3 Years
-
Gender MaleFemale
-
Industry Marketing and PR
-
Qualifications Degree Bachelor
Job Description
Egybell is hiring a Customer Success Manager for an international Marketing company located in New Cairo.
Main Duties and Responsibilities:
- Implement the customer vision & execute the portfolio strategy
- Execute customer communication & retention strategies.
- Establish, maintain & nurture professional relationships with all key stakeholders routinely visiting them.
- Check & distribute monthly management reports to relevant stakeholders.
- Drive decision-making and maximize collaboration outputs.
- Identify & formulate Case Studies.
- Execute customer strategic priorities.
- Provide revenue forecasts that reflect growth mindset and align with budget objectives.
- Host & execute customer collaboration & continuous Workshops, symposiums etc.)
- Develop & maintain the use of scheduling & key milestone communication.
- Consult on & execute materials, processing & delivery opportunities that align with portfolio cost reduction, innovation & sustainability objectives.
- Execute & maintain workflows & practices that enable the delivery of customer service level agreements.
- Monitor commercial application.
- Execute & maintain data principles that improve accuracy & enhance reporting output.
- Adhere to requirements for system utilization.
- Inform continuous improvement initiatives.
- Deploy & monitor staffing needs within portfolio parameters.
- Execute & maintain repeatable processes & performance metrics that measure operational effectiveness.
- Utilize market & customer intelligence to understand strengths, weaknesses, opportunities & threats.
- Conduct ongoing trade visits.
- Manage & maintain approval requirements with customers (Commercials, sampling etc.).
- Escalate any identified risks to the appropriate channel for assistance.
- Amplify admiration through Impactful customer fulfilment Deliver an excellence driven & growth focussed service.
- Engage frequently with key stakeholders to understand & maintain positive customer sentiment, future proof and extend our services.
Job Specifications:
Â
Education:
- A bachelor’s degree in any related field.
- Diploma and/or certification in related field
Skills:
- Excellent in English .
- Customer service & people management experience .
- Communication (verbal & written) Computer/Technology literacy /Leadership/ Relationship Building /Strategy Implementation
- Problem Solving Negotiating /Data Analytics /Project Management Self-discipline/ Decision Making
