Telecom External Resident Engineer

Job Detail

  • Career Level Senior
  • Experience 8 Years +
  • Gender MaleFemale
  • Industry Engineering
  • Qualifications Degree Bachelor

Job Description

Egybell is hiring a Telecom External Resident Engineer for a well-known Telecommunication Company.


Main Duties and Responsibilities:

External resident engineer scope of work :

  • Installing, troubleshooting, and configuration of related Telecom / Cisco telephony equipment & infrastructure (desk phones, softphones, VGW, E1s, Headsets, …) in the local sites (Cairo MSC) and support remote sites in EUMA region, for example, Morocco, Mauritius, Greece, Rome, Istanbul, and Madagascar.
  • Internal users’ tickets tracking, analysis & provide resolution within SLA for both local and remote sites.
  • Document and maintain records of changes and day-to-day activities.
  • Provide regular reporting & analysis of trouble tickets & requests.
  • Coordinate with network, infrastructure & external provider teams for any changes like office relocation and/or new installation.
  • Coordinating and preparing for any new migration of our Cisco WebEx voice services ensuring a smooth and seamless transition for our users and clients.
  • Administrating Cisco WebEx Calling Hub, a cloud-based portal that allows configuration management of users, devices, features, and policies.

Job Specifications:

 

Education:

  • Bachelor’s degree in Engineering, Telecommunication, or Computer Science

   Skills:

  • Fluent in English in speaking and writing, French is a benefit.
  • Certification in Cisco Voice is a benefit.
  • Experience in Telecom & Network Infrastructure.
  • Experience with Cisco WebEx Calling & Contact Center
  • Strong knowledge of Cisco voice products & services.
  • Excellent troubleshooting and problem-solving skills.
  • Strong customer focus and communication skills.
  • Ability to work independently and as part of a team.
  • Able to work under pressure.

 

Required skills

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